Our return policy lasts 24 hours for perishable products and 15 days for non-perishable products from the date or time of delivery. Unfortunately, post that we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Farm visits passes
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back, we would arrange for a pick-up.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be sent to your Sanesa wallet or the money to your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should mail your product to: B- 217 Basement, Block B Sushant Lok 1, Gurugrm, HR, 122009, India. Or we can arrange for a reverse pick up.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.