Terms & Conditions

1. Introduction and Acceptance

Welcome to the website of Sanesa Yourganic Private Limited (formerly Anucchista Krsikarana Private Limited), trading as Sanesa, Sanesa Yourganic, and Sanesa Farms (together, “Sanesa, Sanesa Yourganic, Sanesa Farms, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access and use of our website, mobile applications, and online services related to organic fruits, vegetables, and groceries. All references to “Sanesa”, “Sanesa Yourganic”, or “Sanesa Farms” in these Terms or on our platforms refer to Sanesa Yourganic Private Limited (formerly Anucchista Krsikarana Private Limited).

2. Eligibility

You must be at least 18 years old and competent to contract under Indian law to use our Website. By using our services, you confirm that you meet these eligibility requirements.

3. Account Registration and Security

Registration: To place orders, you may need to create an account with accurate, current, and complete information.
Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.
Accuracy: Update your information promptly if it changes.

4. Ordering and Payment

Offers: All product listings, prices, and offers are subject to availability and may change without notice.
Payment: We accept secure online payments as per RBI guidelines. By placing an order, you agree to pay the total amount due, including applicable taxes and delivery charges.
Confirmation: Order confirmation does not signify our acceptance of your order; we reserve the right to cancel any order for any reason.

5. Delivery and Returns

Delivery Areas: We deliver to select locations as determined by us. Delivery timelines are estimates and not guaranteed.
Returns & Refunds: Due to the perishable nature of organic produce, returns are limited. If you receive damaged or incorrect items, notify us within 24 hours for resolution. Refunds, if applicable, will be processed as per our Returns Policy.
Cancellation: Orders may be cancelled before dispatch. Once dispatched, cancellations are not possible.

6. Product Quality and Authenticity

Organic Certification: We follow a detailed sourcing process, including certification checks and lab testing. Test reports are available on our Website for transparency.
No Warranty: While we strive for quality, we do not warrant that products will meet all your expectations or be free from minor defects inherent in organic produce.

7. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is our property and protected by Indian and international copyright laws. Unauthorized use, reproduction, or distribution is prohibited.

8. User Conduct

You agree not to:

Use the Website for any unlawful purpose.
Interfere with the Website’s operation or security.
Attempt to gain unauthorized access to any part of the Website.

9. Liability and Disclaimer

Limitation of Liability: To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or products.
Disclaimer: The Website and products are provided “as is” without warranties of any kind, express or implied.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information, in compliance with the Information Technology Act, 2000 and related rules.

11. Grievance Redressal

For any complaints or concerns, contact us via WhatsApp, email, or phone as listed on our Website. We are committed to resolving issues promptly and fairly, in line with Consumer Protection (E-Commerce) Rules, 2020.

12. Modification of Terms

We may update these Terms at any time. Continued use of the Website after changes constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.

14. Contact Us

For questions about these Terms, please contact us via WhatsApp, email, or phone as provided on our Website.

This document is an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signatures.